Frequently Asked Questions (FAQ)
Ordering & Payment
No, you may check out as a guest. However, creating an account allows you to earn rewards points, which can be redeemed for discounts or other perks. It also allows you to track your orders, view purchase history, and receive exclusive promotions.
We accept PayNow and online bank transfers.
Yes. If you are a business buyer, please access to our wholesale portal for bulk pricing and trade-only deals.
Delivery & Self-Collection
Yes, we offer island-wide delivery. However, certain areas are excluded. Delivery is free for orders above $150. A delivery fee applies for order below $150.
Orders are typically delivered within 3-5 working days. For urgent requests, please contact us to check stock availability before placing your order.
Yes, self-collection is available at our warehouse. Please wait for our confirmation message before coming down.
Product Availability & Stock
Most of our items are in ready stock. If an item is out of stock, it will be indicated on the product page or during checkout. You may also WhatsApp us to confirm availability.
Yes, but please contact us directly to arrange a reservation.
Warranty & Returns
Selected products come with a manufacturer’s warranty. Please refer to individual product pages for details.
Yes, returns or exchanges are accepted within 7 days for defective or incorrect items. All items must be returned in their original condition and packaging.
To request a return:
1. Take a clear photo of the item(s).
2. WhatsApp us the photo along with your invoice or proof of purchase for our inspection.
3. Based on our assessment, if the item is eligible for return, you will be asked to return the item to our main warehouse at:
Blk 1777 Kallang Distripark.
Refunds will be processed within a few working days upon approval.
To request an exchange:
1. Take a clear photo of the item(s).
2. WhatsApp us the photo along with your invoice or proof of purchase for our inspection.
3. If approved, you may bring the item to our main warehouse at:
Blk 1777 Kallang Distripark.
To request a return:
1. Take a clear photo of the item(s).
2. WhatsApp us the photo along with your invoice or proof of purchase for our inspection.
3. Based on our assessment, if the item is eligible for return, you will be asked to return the item to our main warehouse at:
Blk 1777 Kallang Distripark.
Refunds will be processed within a few working days upon approval.
To request an exchange:
1. Take a clear photo of the item(s).
2. WhatsApp us the photo along with your invoice or proof of purchase for our inspection.
3. If approved, you may bring the item to our main warehouse at:
Blk 1777 Kallang Distripark.
Product-Specific Questions
Each product listing includes a size guide and relevant safety standard details. If you’re unsure, feel free to contact us for personalized recommendations.
Yes, our safety gear meets SS (Singapore Standard), EN, or ANSI certifications depending on the item.
Yes, we supply to construction companies, factories, and marine industries. Contact us to discuss business terms or regular supply arrangements.
General & Support
Absolutely! Our team is ready to assist you. Reach out via call, WhatsApp, or email for support.
+65-6846 0937 
sales@actionhardware.com.sg